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credit policy      service      rental policy      preventive maintenance     

CREDIT POLICY

INPAK Systems, Inc. has established the following credit policies to ensure that our customers receive the appropriate levels of service depending on their history of meeting their obligations in a timely manner.

Credit-worthy customers generally receive credit on our standard terms: Net 20 days.

1. New Customers
   Customers needing immediate shipment with no payment history will receive shipments on a COD or prepaid basis. Credit may be granted upon completion of a credit application, depending on the recommendations of references and/or Dun & Bradstreet rating.

2. Continuing Customers
   Customers who pay their bills within 30 days of our invoice will continue to receive credit on our regular terms of Net 20. When shortages exist for parts, supplies and service, these customers will receive our highest priority.

   Customers who are consistently late in paying their bills will be placed on COD. These customers will be given lower priority for parts, supplies and service than those who are paying their bills in a timely manner.

3. Large Equipment Purchases
   Most purchases will be made with 1/3 down and the balance due 20 days after delivery, although our quote will contain specific terms in each situation.

4. Credit Card Purchases
   We do accept credit card payments, but all sales include a reasonable Handling Fee to cover related expenses. Currently, we accept payment with VISA or Mastercard only. Please ask about current fees.

5. International Purchases
   Customers outside the United States are required to pay for all purchases in full before shipment is made. Payment may be made by credit card subject to the terms listed above. Payment may also be made by wire transfer with all bank costs paid by the customer. Payment may also be made via EFT (Electronic Funds Transfer) which is often a lower cost alternative to wire transfers. In addition, all taxes, fees, import duties, value added taxes, shipping charges, handling charges, and any other fees will be paid by the customer.

We have found the above terms to be fair and reasonable for most of our customers. We tend to be fairly strict in granting credit, but this keeps our good customers from having to finance the slow paying ones through higher prices.

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The service technicians at Inpak Systems, Inc. average over 20 years of experience working on industrial bagging and sewing equipment. Our service technicians regularly receive factory training on new equipment as it comes to market.

Service can be done in our shop or yours. Since we carry a large supply of parts, most repairs in our shop are completed quickly after we receive your approval to continue based upon our estimate. Our service department has a RENTAL POLICY for all in-house repairs on Fischbein and Union Special sewing heads and Fischbein portable bag closers. This additional benefit allows you to have a replacement machine in hand before you send in your machine for repair, allowing you to keep bagging and selling your product. Please read more about our RENTAL POLICY below.

In addition to our excellent in-house service, our technicians can come to you. Our central location in the upper Midwest allows our technicians to travel the states of Wisconsin, Illinois, Indiana, Michigan, Iowa, and Minnesota in order to keep you up and running. Service calls can be made on an as needed basis or can be set up on a regular PREVENTIVE MAINTENANCE schedule. Please read more about the benefits of our PREVENTIVE MAINTENANCE program below.

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1. RENTAL RATES

PORTABLE SEWING HEADS:
$30 for the first two (2) weeks, $30 for each additional week*

HEAVY DUTY SEWING HEADS:
$75 for the first two (2) weeks, $75 for each additional week*

SCALE INDICATORS:
$100 for the first two (2) weeks, $100 for each additional week*

*The rental period begins the day we ship the rental equipment and ends the day we receive the rental equipment back from you. Any fraction of a week will be billed as a whole week. The initial 2-week period may be extended at the sole option of Inpak Systems if repairs are delayed to circumstances beyond the customer’s control.
Rates are subject to change without notice.

2. REPAIRS OF RENTAL SEWING HEADS &
    SCALE INDICATORS

We expect that our customers will use a rented equipment. Since they will be used, we expect them to have normal wear and tear. Inpak Systems, Inc. will repair normal wear and tear on rented equipment at no cost to our customers. Any damage due to improper use of the equipment or damage incurred due to poor packaging during return shipment of the rent sewing head or scale indicator will be billed to our customers at our normal rates.

3. SHIPPING & INSURANCE & HANDLING

All freight and insurance costs as well as a minimal handling charge will be billed to the customer. The packing list sent with the rental sewing head or scale indicator will indicate the amount the equipment should be insured for return shipment.

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When you sign a PREVENTIVE MAINTENANCE agreement with us, you get more than just a service call.

1. Travel time and mileage is only billed one way, this can represent significant savings to you.

2. Our technician can deliver supplies to you if ordered before the preventive maintenance visit. We can bring such things as thread, crepe tape, oil, and spare parts. Since these items are delivered, you won’t be charged a shipping charge, thus saving more.

3. Our technicians can check your scales with our certified test weights and can also check your infeeds and conveyors for optimal timing.

4. Our technicians can train your new personnel in the proper operation of your bag filling and closing equipment. Properly trained employees allow you to get the greatest production and benefits from your equipment.

Please send your inquiries to:

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